We at Stayfac (Prime Global Accommodation Services Private Limited. (doing business as Stayfac) understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. By visiting this website, you are accepting the practices described herein.
COLLECTION OF INFORMATION
We receive and store all information, including personal information about you that you specifically and voluntarily provide us in any way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, fax number, and billing information. We also may request information about your travel preferences, like specific meal requests or hotel room preferences. Your Travel Desk/Manager/Planner, may provide us additional personal information about you such as your designation. Currently we do not store billing information such as credit card number, cardholder name and expiration date on our servers. You can choose not to provide information to us, but in general some information about you is required in order for you to get details from us.
TRAVEL COMPANION INFORMATION
When you make a reservation for a third person, we will request personal information and travel preferences about that individual. Consent of the other individuals, prior to providing us with their personal information and travel preferences will be required.
INFORMATION FROM OTHER SOURCES
We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.
USAGE OF YOUR PERSONAL INFORMATION
We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.
EMAIL COMMUNICATION
We want to make it easy for you to take advantage of our travel-related opportunities. We do this by sending you email messages that contain information about your apparent travel-related interests.This website may share your information with the following entities: Suppliers, such as hotels & aggregators who fulfill your travel reservations. We do not place limitations on our suppliers’ use or disclosure of your personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit. Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners. Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites’ use of your personal information and we encourage you to review the privacy policies of any website that referred you here. Companies within our corporate family. We may share your personal information with our parent company and corporate affiliates, international corporate affiliates. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future. We also may share your information: In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements. In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. We do not collect your personal information with a view to selling or transferring it to unconnected third parties. However, in the unlikely event that any of the assets of Stayfac were to be sold to a third party, details of our customers would be passed on to such a third party as a part of the same of the business. By disclosing your personal information to us, you consent to such transfer of your personal information. Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
INFORMATION SHARING AND USAGE PREFERENCES
As discussed above, you can choose not to provide us with any information, although it may be needed to book travel or to take advantage of certain features offered
EXTERNAL LINKS
If any part of this website links you to other sites, those sites do not operate under this privacy policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
CHANGES TO PRIVACY POLICY
We may update this privacy policy in the future. The updated privacy policy will always be available at this url.
CONTACT US
If you have questions about this privacy policy (or your travel planning or purchases), please email us at contact@stayfac.com
This privacy policy is effective as of 20 September 2017.